At GrowtifyTech, we are committed to providing our clients with reliable and efficient delivery of our WhatsApp Business API SaaS services. Please read our Shipping Policy carefully to understand how we handle service delivery and related processes.
1. Service Delivery
Digital Service Activation: Once your payment is successfully processed, your access to the GrowtifyTech WhatsApp Business API platform will be activated within [specified time frame, e.g., 24-48 hours].
Account Setup: We will assist you with the setup and configuration of your API account, which may include verifying your business information and completing necessary onboarding procedures.
2. Service Access and Availability
Operational Hours: Our services are available 24/7, except during scheduled maintenance or unforeseen technical issues.
Maintenance & Downtime: We will notify you in advance of any scheduled maintenance that may temporarily impact service availability.
3. Delivery Delays & Issues
Unexpected Delays: While we strive for prompt delivery, unforeseen circumstances such as technical issues or third-party dependencies may occasionally cause delays. We will communicate proactively to resolve such issues.
Support: If you experience any problems accessing or using our services, contact our support team at support@growtifytech.com.
4. Customer Responsibilities
Ensure accurate and complete registration information.
Maintain confidentiality of your account credentials.
Use the services in accordance with our Terms of Service and applicable laws.
5. Refund & Cancellation Policy
Refunds: Due to the digital nature of our SaaS services, refunds are generally not provided once the service has been activated, unless under exceptional circumstances.
Cancellations: You may cancel your subscription at any time by contacting support. Cancellations will take effect at the end of your current billing cycle.
6. Contact Us
For any questions regarding service delivery, delays, or issues, please contact us at support@growtifytech.com.